Party Packages

Terms and conditions for party bookings.

1. Our party Afternoon Teas have set drinks all as described above, therefore your table will be laid out to accommodate this, any alternative drinks may be ordered and charged separately on the day.
2. We can accommodate a maximum of 16 people in one room for comfort, safety and fire risk reasons. We have additional rooms and space for more than 16 people which can be discussed. There cannot be additional people arrive or extra children/babies not mentioned from when the original booking was taken. If they do you run the risk of us asking people to leave until we are at the safe number of persons, or any additional people will be sat away from your original table/room.
3. If you have booked a large booking and are expecting the room to yourselves, if your party number reduces considerably (Below 10) you may end up not having sole use of the room, or you may be required to pay an additional room hire charge as detailed below if you would like sole use.
4. Any allergen or dietary requirements MUST be advised a minimum of 72hrs before your booking time. Please ensure this is discussed with your party members clearly  before pre order and is advised to us clearly in writing by email to reservations@lionrocktearooms.co.ukotherwise we cannot be responsible for any errors and you may be chargeable for us to replace any unsuitable ingredients/cakes/sandwiches etc which are inedible for the person with requirements. Please note that people with severe allergen requirements food will be served on a separate stand to avoid any cross contamination.
5. Party bookings of 10 require a £50 deposit, 11-16 £100 (16+ TBC) deposit to secure the booking. This can either be used a credit towards the final bill or refunded to the original card used on the day if required and if the cardholder is present or we can refund to the original PayPal account used.
6. If a deposit is not secured before the booking is confirmed, you may lose your room/table/date/time. We will attempt to contact you twice by email using your original email, if we do not hear back from you, you may lose your booking slot.
7. We are unable to take any party bookings on Bank Holidays and weekends of those included.
8. If for any reason you need to cancel your booking, this can only be done by email to reservations@lionrocktearooms.co.uk, with a minimum of 48hrs notice before the time of your booking for you to receive a full refund. You must have received a response from us, if we do not respond you should call by telephone to advise of your email. Any cancellation less than 48hrs will result in a 50% refund of deposit, under 24hrs notice there is no refund. Any cost of pre ordered decorations or specifically ordered items will be added on top of any cancellation charges.
9. Tea and coffee will be served as described above; any additional drinks will be charged at full price separately on the day.
10. In very rare circumstance we may have to change the room/table/area requested. If we do, we will do our upmost to advise this beforehand and if not then on the day of arrival.
11. A service charge of 10% will be added to your final bill when paying. This can be refunded if you are not happy with the service provided on the day and can be discussed with the Shift Manager/Supervisor at the time.
12. Any cost of decorating requests will be added to the total bill unless a request to pay separately has been made.
13. When hiring a whole room or booking a table, a maximum stay of 1 ½ hours is included. With room bookings anything above this will be charged starting at £100 for one hour or half hour for £60 and added to the total bill at the end.
14. If you would like to decorate for a celebration at all for example 15 minutes before, this will mean your time at the table will be reduced to 1 ¼ hours. If this is the case, you must advise us beforehand.
15. We can decorate and provide helium balloons etc on the day for a charge which can be discussed.
16. The time specified for your reservation is the time for you to arrive, if you are a large party booking, we will always wait until everyone has arrived before sending up any drinks or food, unless advised otherwise by you. We suggest your party considers parking early as there may be a walk to us which could cause a delay if you are arriving later in the day.
17. Whole room reservations can only be taken from 15:00 onwards.
18. We are happy for any Celebration Cakes, e.g. Birthday Cakes to be brought in to be cut, however you will need to discuss with us exactly when you would like the Cake to be presented and how.
19. If your party is a surprise for one of the guests, please do make us aware of this to enable us to keep the surprise a secret for you from them.
20. When confirming your booking you must supply a mobile number for contact on the day if required.
21. Please always use the same email thread when discussing your booking.
22. If you’re using our website to price any additional items for your party, please always confirm with us first as the website menu can sometimes be subject to change of items and or difference of price to what is available on the day.
23. If you would like to book a whole room for a smaller party, there will be a surcharge of the room rent rate in line with the above rates.
24. The final bill must be paid for as a WHOLE amount at the table or in one transaction by one person at the till. We cannot split the bill between individuals at the till.
25. We reserve the right to amend any of the above terms without giving prior notice.

Deposits can be made here on our website, or via a depsoit link  or cash/card in person

https://lionrocktearooms.co.uk/private-parties

To enable us to proceed with your reservation please sign below that you have read and understand the terms above and return to us by email.

Signed………………………………………………………………….

Print…………………………………………………………………….

Date…………………………………………………………………….

(Named party organiser)